Spa Business Handbook expert predictions



"A new frontier is coming. The wealthy will be served, but serving the rest of us is the quest"
Cary Collier, principal, Blu Spas
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"Quality must never be compromised in pursuit of novelty"
Emma Darby, chief operating officer, Resense
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"We should not overlook the fundamentals – the established wellness experiences with proven track records"
Maggie Derblay, area director of spa, wellness & recreation, Bürgenstock Resorts
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"We are seeing more spas implementing systems for monitoring and improving air quality"
Leo Tonkin, founder & CEO, SALT Chamber
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"Urban bathhouses are growing at a rapid rate"
Karen Golden, founder & CEO, DWell Concepts
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"Potential revenue is walking out of the door because receptionists and therapists are not connecting with their clients at a personal level"
Neil Orvay, managing director and founder, Evolution-U
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"How can we elevate spa and wellness experiences to really stand out?"
Lindsay Madden-Nadeau, senior director – wellness strategy and development portfolio strategy, Red Sea Global
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"Biohacking will become even more mainstream as technology becomes more commonplace and running costs are reduced"
Derek Barton, managing director, MEA, Barr + Wray
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